Redeeming a digital token for a Visa® or Mastercard® prepaid card

Redeeming a digital token

1. Click on the redemption URL which will redirect you to a different website for Cardholder Services.

2. This URL would've been provided to you by your program or it can be found in the reward email that you received. 

3. Select either a virtual or physical prepaid card.

• Note that not every program offers a physical Visa or Mastercard option.

• There's a $3.00 shipping and processing fee that is deducted from your card's balance when a reward is redeemed for a physical prepaid card.

4. You will be asked to provide your name, address, email, and phone number to be associated with your Visa or Mastercard. Note that your address will also be used for verification purposes if you use it online and can be edited by clicking on the original redemption link you received via email or by logging into your My Payment Vault account.

5. You will need to agree to the Terms and Conditions to complete your request.

6. Your card details will appear on the screen as a virtual card or a confirmation of your physical card order will be emailed to you.