In this comprehensive guide, we'll unravel the importance of Reference IDs, where to locate them, and how they play a pivotal role in accessing or troubleshooting your reward.
Key Insights into Reference IDs
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Utilizing Reference IDs
A Reference ID is a unique alphanumeric code intricately linked to your reward. It acts as a reference point for Tango’s Support team and helps in expedited and accurate assistance.
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Troubleshooting with Precision
In the face of an issue, the Reference ID becomes a powerful tool. Including it in your communication aids the support team in swiftly identifying and addressing the problem.
Finding Your Reference ID
Your Reference ID’s location may vary. Refer to the following information if you need help locating your Reference ID.
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For reward emails: Look under the redemption instructions.
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In the reward catalog: Scroll to the bottom of the webpage. You can also view your Reference ID by clicking the History button in the top right-hand corner of the catalog page after you have redeemed a reward.
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Also In the reward catalog, after redeeming a reward: You can also view your Reference ID by clicking the History button in the top right-hand corner of the catalog page after you have redeemed a reward.
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For physical rewards received: Reference IDs are sometimes located on the envelope itself but if not then search for a 16-digit alphanumeric code within the envelope’s contents.
Unable to Locate Reference ID
If you cannot find your Reference ID in any of the mentioned locations, please reach out to your rewards provider and request the Tango Reference ID for your reward. Once you have obtained your Reference ID, our support team will be better equipped to assist you with your reward.
