At Tango, we are dedicated to providing a seamless and rewarding experience for our users. This guide is designed to help you optimize the use of your gift cards, whether received digitally or as physical cards. It offers insights into common issues and effective troubleshooting tactics, empowering you with the knowledge and strategies needed for a smooth and enjoyable reward experience.
Usage Guidelines for Gift Cards
Using Your Gift Card
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Most of the retail gift cards we offer are versatile, allowing you to use them both online and in physical stores.
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While some programs provide physical gift cards, the majority of rewards are delivered as e-gift cards.
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Typically, e-gift cards can be presented in stores by printing them out or displaying them on your smartphone to the cashier.
Special Instructions for In-Store Use
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Certain retailers may have specific instructions for using your gift card in-store.
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It's essential to verify the retailer's guidelines before visiting a physical store location to ensure a smooth transaction.
Usage Guidelines
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The majority of retail gift cards have no expiration date.
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However, some gift cards and certificates may have expiration dates based on issuance dates and regions.
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If your reward has an expiration date, it will be clearly provided with your card information.
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If you're uncertain about the details, feel free to contact recipient support for assistance.
International Use
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Merchant-branded gift cards are generally intended for use in the country or region matching the currency in which they were issued.
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For instance, a gift card in USD is typically meant for use in the US.
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However, some merchant gift cards may be usable internationally, depending on the merchant's policy.
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Check with the merchant directly for information on regions where the gift card can be used.
Non-Returnable and Non-Exchangeable
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Gift cards cannot be returned or exchanged and usually don't expire, allowing you to save and use them at a later date.
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If you're unable to use your gift card, you can transfer it to another person simply by re-gifting it to a friend or family member.
Troubleshooting Declined Gift Card Transactions
Several reasons may lead to a gift card not working, including human error, prior use, or expiration. Troubleshooting tips include:
Digital Gift Cards
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Double-check the entered card information, and if issues persist, contact the merchant for support.
Physical Gift Cards
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Seek assistance from a store manager during a transaction, following any specific initiation processes.
If issues persist, contact Tango support with the card number and PIN for further assistance.
Troubleshooting Declined Gift Card Transactions
If you encounter difficulties using a gift card, there are common troubleshooting steps:
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Digital Gift Cards: Ensure correct information entry and contact the merchant if issues persist.
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Physical Gift Cards: Seek a store manager's assistance and, if problems persist, contact Tango support with card details for further investigation.
